At Augustra, customer satisfaction is our top priority. We strive to provide high-quality products and services, and we are committed to resolving any issues promptly. This Refund Policy outlines the conditions under which refunds may be requested and processed.
1. Digital Products
Digital products include online courses, e-books, software, or any downloadable materials purchased through our website.
- Eligibility for Refunds:
- Refunds for digital products are considered within 14 days of purchase.
- To be eligible, you must provide proof of purchase and demonstrate that the product was not accessed, downloaded, or used beyond a trial period (if applicable).
- Customized, personalized, or completed course certificates are non-refundable.
- How to Request a Refund:
- Contact our support team at [email protected] or call +1 705-356-6310.
- Include your order number, product name, and reason for the refund request.
- Our team will review your request and respond within 5–7 business days.
2. Physical Products
Physical products include stationery kits, merchandise, or any tangible items purchased through Augustra.
- Eligibility for Refunds:
- Refunds or exchanges are accepted within 30 days of delivery.
- Products must be unused, in original packaging, and in resalable condition.
- Products damaged due to misuse or accidental damage are not eligible for a refund.
- Return Process:
- Contact our customer support at [email protected] or +1 705-356-6310 to request a return authorization.
- Ship the product back to:
Augustra
3766 Valhalla Dr, Campbell River, BC V9H 0C1, Canada - Once received and inspected, we will process your refund within 7–10 business days.
3. Partial Refunds
In some cases, partial refunds may be granted for:
- Products returned with minor defects or missing accessories.
- Digital products partially accessed or downloaded beyond a trial or preview.
4. Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards, vouchers, or promotional items.
- Personalized or customized products.
- Any products or services explicitly marked as non-refundable.
5. Refund Method
Refunds will be issued using the same payment method used for the original purchase. Processing times may vary depending on the payment provider.
6. Contact Us
If you have questions about your refund or need assistance, please reach out to us:
- Phone: +1 705-356-6310
- Email: [email protected]
- Address: 3766 Valhalla Dr, Campbell River, BC V9H 0C1, Canada
We are committed to ensuring that your experience with Augustra is positive and hassle-free.
